Privacy Policy

1. Information We Collect

We collect the information you choose to share with us when you submit a rental request, contact us, or connect with us as an organization.

Through our rental request form, this may include your name, email address, telephone number, the rider's name when the rental is for someone else, delivery city or ZIP code, requested rental dates, preferred scooter and quantity, delivery location type, and any additional details you provide to help us coordinate your rental.

Through our partner inquiry form, this may include your name, organization name, role or title, email address, telephone number, organization type, and your message.

Like most websites, we may also receive basic technical information automatically when you visit—such as your browser type, device type, and general usage information—along with information collected by embedded services described below.

2. How We Use Information

We use the information you provide to:

• Respond to your rental request or inquiry
• Confirm availability for your dates and location
• Coordinate delivery, setup, customer orientation, and pickup
• Answer questions about our service
• Communicate with referral and organizational partners
• Operate, maintain, and improve our website and service
• Maintain reasonable business and administrative records

3. Service Providers

We may use third-party service providers to operate parts of our business and this website. These may include providers that host our website and process form submissions, providers that support our email and business productivity tools, and providers that host embedded video.

These service providers may process information on our behalf only as needed to provide their services to us.

4. Sale of Personal Information

We do not sell personal information.

5. Cookies and Embedded Content

This website may use cookies or similar technologies that are necessary for the site to function properly. Embedded services may also set their own cookies or receive technical information, such as your IP address and browser details, in order to deliver their content.

Our founder video is hosted by Vimeo. We load the Vimeo player using its privacy-enhanced mode, which is intended to limit nonessential cookie creation until you choose to play the video. Vimeo's own privacy practices govern the information it collects.

6. Data Security

We use reasonable administrative and technical measures intended to protect the information you share with us. No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

7. Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including maintaining business records, resolving disputes, and meeting applicable legal obligations.

8. Privacy Requests

You may contact us at hello@westchestermobilityconcierge.com with questions about your information, or to ask us to correct or delete information we hold. We will respond within a reasonable time, subject to any records we are required or permitted to keep for business or legal reasons.

9. Children

Our website and rental inquiry services are not directed to minors under 18, and we do not knowingly seek personal information directly from minors under 18 through this website.

10. Third-Party Links and Services

This website may link to or embed third-party websites and services, including Vimeo and our website hosting provider. Those third parties have their own privacy practices, and we encourage you to review their policies.

11. Policy Changes

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date.

12. Contact